Aquisition of Dearborn Group's Life and Disability Business
Symetra has completed its acquisition of Dearborn Group's life and disability business. For answers to common questions about the impact of this announcement for customers, please review the FAQ below.
These questions were last updated on Oct. 16, 2025.
Which Dearborn Group business has Symetra acquired?
Symetra has acquired Dearborn Group’s life and disability (LAD) business, which includes group and individual life, accidental death and dismemberment (AD&D), group short- and long-term disability, paid family and medical leave (PFML) and absence management. This arrangement includes a multi-year agreement with Health Care Service Corporation (HCSC), through which Symetra's group life and disability products will be available to HCSC health care customers.
How will you continue providing best-in-class service after the acquisition?
Maintaining high levels of service and consistency is a key focus. We’re integrating the entirety of Dearborn Group’s group LAD operations—including product, sales, and claims—who are experts in serving and managing the acquired book of business.
Will all Dearborn Group LAD business be migrated to Symetra policies and contracts? If so, when will this occur?
Yes. This will be handled in a careful and methodical way to minimize disruption to in-force Dearborn Group customers and the sale of new products and services from Symetra.
Questions for policyholders
If I have a Dearborn Group policy, who do I contact?
Please continue working with your normal contacts, who are part of the team that is conveying from Dearborn Group to Symetra, for any questions related to your policy.
What is Symetra’s distribution agreement with HCSC and how does it benefit customers or future customers?
Symetra and HCSC have a long-term distribution agreement with a focus on delivering exceptional customer experience. Both parties will work together to promote cross-selling opportunities and deliver value to our customers and trusted partners.
Will my website access and credentials be changing?
No. You will continue to access your account the same way you do today, using your current login and credentials. Nothing is changing with your online access at this time.
How does this impact my current rate guarantee?
Your current rate guarantee remains in place. There are no changes to your premium rates or the terms of your existing policy.
Will the manner in which I submit my premium today change—mailing of check or paying online?
No. You should continue to submit premiums exactly as you do today, whether by mailing a check or paying online.
We sent a file feed to Dearborn Group, do we need to create a new file feed to Symetra?
No. You don't need to make any changes to your file feeds. Continue sending them as you always have.
Will existing claims in process be affected by the transition?
No. Claims will continue to be processed as usual.
Will I need to change how or where I submit claims?
No. Please continue submitting claims the same way you do today. There are no changes to the claim submission process.
Who should I contact if I have questions during the transition?
You can continue to reach out to your existing service and support contacts with questions. If changes need to be made to your regular contact, Symetra will notify you.
What does the acquisition mean for my policy coverages?
Your coverage remains the same. The acquisition does not affect your current policy provisions, coverage or benefits.
Will there be changes to the terms, benefits or premiums of my current plan?
No. All policy terms, benefits and premiums remain unchanged. Your plan continues as it does today.
Will service levels or claims processing timelines change?
No. Service levels and claims processing timelines remain consistent. You can expect the same responsive, high-quality service you currently receive.
We've enjoyed personalized, consistent service. Will that change with a larger customer base?
No. We are committed to maintaining the same level of personalized service you value today. Your experience and satisfaction remain a top priority.
Will this expand our access to new products, services or technologies?
Over time, you may gain access to additional offerings, but nothing is changing immediately. For now, you should expect business as usual.
Why did Symetra choose to acquire Dearborn Group's LAD business? What do they bring to the table?
Symetra and Dearborn Group share a strong commitment to customer service, innovative insurance solutions, and financial strength. By combining Dearborn Group’s LAD business with Symetra’s Workforce Benefits business, Symetra can expand our reach and bring greater resources to support customers, while continuing to deliver the same excellent service you know and trust.
WEB-1650 10/25