Acquisition of Dearborn Group's Life and Disability Business

See our press release: Symetra Completes Acquisition of Dearborn Group’s Life and Disability Business, Enters Distribution Agreement

Symetra has acquired Dearborn Group’s life and disability (LAD) business, which includes group and individual life, accidental death and dismemberment (AD&D), group short- and long-term disability, paid family and medical leave (PFML) and absence management. This arrangement includes a multiyear agreement with Health Care Service Corporation (HCSC), through which Symetra's group life and disability products will be available to HCSC health care customers.

Maintaining high levels of service and consistency is a key focus. We’re all Dearborn Group’s group LAD operations—including product, sales, and claims—who are experts in serving and managing the acquired book of business.

Plans are in development to migrate Dearborn Group LAD business to Symetra policies and contracts. While timing and sequencing are still being finalized, no immediate changes are expected.

Brokers and policyholders will receive advance communications as migration plans are confirmed, along with regular updates throughout the process. Any future transitions will be carefully planned to minimize disruption and ensure continuity of coverage, service, and claims handling.

Please continue working with your existing contacts, who are now part of the Symetra team for any questions related to your policy.

Symetra and HCSC have a long-term distribution agreement with a focus on delivering quality customer experience. Both parties will work together through the transition to deliver value to our customers.

No. You will continue to access your account the same way you do today, using your current login and credentials. Nothing is changing with your online access at this time.

Your current rate guarantee remains in place. There are no changes to your premium rates or the terms of your existing policy.

No. You should continue to submit premiums exactly as you do today, whether by mail or online.

No. You don't need to make any changes to your file feeds at this time. Continue sending them as you always have.

No. Claims will continue to be processed as usual.

No. Please continue submitting claims the same way you do today. There are no changes to the claim submission process.

You can continue to reach out to your existing service and support contacts with questions. If changes need to be made to your regular contact, Symetra will notify you.

Your coverage remains the same. The acquisition does not affect your current policy provisions, coverage or benefits.

No. All policy terms, benefits and premiums remain unchanged. Your plan continues as it does today.

No, service levels and claims processing timelines remain consistent. Our teams, systems, and day-to-day operations continue without interruption. We are focused on delivering a reliable, responsive customer experience and will continue to monitor service performance to ensure consistency as we move forward.

We are committed to maintaining the same level of personalized service you value today. Your experience and satisfaction remain a top priority.

Over time, you may gain access to additional offerings, but nothing is changing immediately. For now, you should expect business as usual.

Symetra and Dearborn Group share a strong commitment to customer service, innovative insurance solutions, and financial strength. By combining Dearborn Group’s LAD business with Symetra’s Workforce Benefits business, Symetra can expand our reach and bring greater resources to support customers, while continuing to deliver the same excellent service you know and trust.