FAQ

Reimbursements may be made via:

• Check mailed to the TPA submitting the claim, unless otherwise requested in writing.
• Electronic funds transfer (EFT). To request EFT, please contactto ELCLMS@symetra.com.

Call us at 1-800-426-7784 to have a Symetra representative review our Claims Cost Containment Resource List with you.

Please submit requests for a 50% Notification and/or claim reimbursement form to ELCLMS@symetra.com.

Claim examiners and medical risk consultants are assigned to regional group managers. Call us at 1-800-426-7784 to find yours.

Call us at 1-800-426-7784 to have a Symetra representative review our Administrative Guide with you.

All clean reimbursement requests are processed within 5 business days. We will accommodate rush requests when notified at time of claim submission.

Please contact your assigned claim examiner or ELCLMS@symetra.com.

Call us at 1-800-426-7784 to have a Symetra representative review our Administrative Guide with you.

Please refer to your state-specific Symetra stop loss policy. However, for most policies:

• Specific claims must be filed within one year of the specific deductible being breached.
• Aggregate claims must be filed within one year of the contract ending.

Please submit reimbursement requests and/or the Potential Large Claim Alert/50% Notification form to ELCLMS@symetra.com.

You can make payments via transfer from your financial institution (wire or ACH) or directly on the GO portal.